Pursuit Collection: Safety Promise

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe at our experiences so that the power of our places can shine through.

Learn More here

A small boat approaches a rocky shoreline on a lake near a small tree-covered peninsula.

Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

SAFE: Ensure adequate physical distancing

Across all our businesses and at all our facilities, we have reduced capacities.
- We will reserve empty seats between groups on buses, boats, Ice Explorer and FlyOver pods.
- On gondola cars, only single groups will board together.
- We’ve increased spacing between tables at all our restaurants.
In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately – particularly at line ups, in open spaces and at washroom facilities.
Some of our other transmission-reducing tactics include plexiglass barriers, personal protective equipment for staff, single-use menus, contactless payment and express check-outs applied wherever possible.
We will be screening our team members for illness at the beginning of each shift. Staff accommodations will also have restricted occupancy.

CLEAN: Heighten hygiene and sanitation protocols

We have introduced increased cleaning protocols with CDC- and Health Canada-approved cleaners at all our shared spaces. Cleaning will be frequent and thorough.
All boats, rides, buses, Ice Explorers and motor coaches will be fully sanitized between outings.
In our hotels, we’ll remove unnecessary touchpoints and apply extra-stringent room cleaning protocols between each guest stay.
You’ll also find hand sanitizer stations at all property entrances, public spaces and near washrooms. For our lodging guests, we will offer disinfecting wipes or similar cleaning supplies.
In staff spaces, we have improved and enhanced our cleaning protocols.

INFORMED: Rigorous staff training and communications

We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
We are committed to ongoing engagement and collaboration with our industry and governmental partners.

PEACE OF MIND: Taking a positive approach

We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

*Our teams are diligently implementing distancing and cleaning initiatives in collaboration with local, state/provincial and federal organizations. These initiatives may be adapted based on health recommendations as the global health crisis and recovery evolves.

Questions? Contact Us.

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).