Pursuit Collection

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe at our experiences so that the power of our places can shine through.

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Safety First is our #1 Core Value

 

Pursuit’s Safety Promise is our commitment to the safety and well-being of our guests and staff.  

As the world evolves, we're introducing new measures to ensure safety. We have created more open space, implemented new cleaning protocols and added more support and training for our staff and guests. Safety is interwoven in everything we do.

We want to ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When your guests decide to visit us, you can feel confident that you’ve made the right choice.

Our Safety Promise

We know you have questions specific to each of our properties, and we are working hard to answer them all. Each of our experiences are unique and stretch across international borders, some under provincial/state jurisdiction, while others federal. As such, we must work closely with our regulating bodies and our local partners to align our Safety Promise with the best possible approach for each location. Specific actions for each of our lines of business continue to evolve, for now we can commit to the following across all of Pursuit:

A hotel room bed and side table.

Lodging

  • Extra-stringent room cleaning protocols between each guest stay and high-frequency cleaning of all public spaces throughout the day.
  • We’ve removed all unnecessary touch points within our guest rooms and will rely on single-use guest amenities whenever possible
  • Hand sanitizer stations have been placed at all property entrances, public spaces and near washrooms.
  • All lodging guests will be offered disinfecting wipes or similar cleaning supplies.
  • Plexiglass barriers, contactless payment and express check-outs applied wherever possible
  • All staff will undergo rigorous training and ongoing communication to ensure they are supporting our distancing and cleaning protocols.
  • All lodging staff will be screened for illness before the beginning of every shift
  • Personal protective equipment will be provided to all lodging staff; room cleaning staff will wear face mask and gloves when entering guest rooms
  • In staff spaces, we have improved and enhanced our cleaning protocols
  • We developed detailed guest & staff illness reporting, management and self-isolation protocols.

Attractions, Sightseeing & Transportation

  • We will operate at reduced guest capacity and maintain empty seats between groups on buses, boats, Ice Explorers and FlyOver pods to ensure appropriate social distancing.
  • On gondola cars, only single groups will board together.
  • All buses, boats, Ice Explorers and FlyOver pods will be fully sanitized between outings/rides.
  • We will also engage in high-frequency cleaning of all public spaces throughout the day.
  • Hand sanitizer stations have been placed at all property entrances, public spaces and near washrooms.
  • Plexiglass barriers, single use items, and contactless payment will be applied wherever possible.
  • All staff will undergo rigorous training and ongoing communication to ensure they are supporting our distancing and cleaning protocols.
  • All attraction staff will be screened for illness before the beginning of every shift personal protective equipment will be provided to all attractions staff.
  • In staff spaces, we have improved and enhanced our cleaning protocols.
  • We developed detailed guest & staff illness reporting, management and self-isolation protocols.

A boat in the sea near some orcas.

Two people sitting at a dining table in a restaurant with tall windows and a view of mountains.

Dining

  • We will significantly reduced restaurant capacity and increased seat spacing between guests to ensure appropriate social distancing.​
  • We have removed all self-service food stations from our restaurants.
  • Menus will be either digital or single-use and recycled after each guest.
  • Hand sanitizer stations have been placed at all restaurant entrances and near washrooms.
  • We’ve removed all unnecessary touchpoints and have improved and enhanced our cleaning protocols.
  • All staff will undergo rigorous training and ongoing communication to ensure they are supporting our distancing and cleaning protocols.
  • All staff will be screened for illness before the beginning of every shift
  • Personal protective equipment will be provided to all staff.
  • In staff spaces, we have improved and enhanced our cleaning protocols.
  • We developed detailed guest & staff illness reporting, management and self-isolation protocols.

Proposed Re-Opening Dates

As re-opening plans are being rolled out across our geographies, we’re moving ahead with care and a commitment to the health and safety of our guests and staff. We’re focused on being ready to welcome guests safely when the time is right.

Please find the list of our experiences and their anticipated opening dates below. As we continue to adapt to changing circumstances, these anticipated opening dates may change. Please check back for the latest updates.

Last updated: May 29

Attractions and Activities

  • Kenai Fjords Tours: June 11
  • Denali Backcountry Adventure: June 13

Hotels

  • Denali Backcountry Lodge: June 13
  • Denali Cabins: June 12
  • Kenai Fjords Wilderness Lodge: June 23
  • Windsong Lodge: July 1
  • Talkeetna Alaskan Lodge: June 29

BANFF

Attractions and Activities

  • Banff Gondola: June 4
  • Brewster Express: July 1
  • Brewster Sightseeing: July 1
  • Lake Minnewanka Cruise: June 13

Hotels

  • Elk + Avenue Hotel: June 4
  • Mount Royal Hotel: June 25

 

JASPER

Attractions and Activities

  • Columbia Icefield Adventure: June 19
  • Columbia Icefield Skywalk: June 19
  • Maligne Canyon Wilderness Kitchen: June 6
  • Maligne Canyon Ice Walks: Closed for 2019/2020 season
  • Maligne Lake Cruise: June 19

Hotels

  • Chateau Jasper: June 30
  • Glacier View Lodge: June 26
  • Lobstick Lodge: Now Open
  • Marmot Lodge: May 29
  • Pocahontas Cabins: June 17
  • Pyramid Lake Resort: June 10
  • Sawridge Inn & Conference Centre: June 30
  • The Crimson: June 25
  • Grouse Mountain Lodge: June 18
  • Apgar Village Lodge & Cabins: June 20
  • Glacier Basecamp Lodge: June 4
  • Belton Chalet: June 26
  • Glacier Park Lodge: July 1
  • Motel Lake McDonald: June 15
  • Prince of Wales Hotel: June 30
  • St Mary Village: July 1
  • West Glacier Cabin Village: June 5
  • West Glacier RV Park: June 1
  • FlyOver Canada: Temporarily closed
  • FlyOver Iceland: May 8

Within each of our operating geographies, we have updated our cancellation policies to ensure you and your guests can book with confidence for the 2020 summer season. More details can be found here:
 
Alaska Collection
Banff Jasper Collection
Glacier Park Collection
FlyOver Canada
FlyOver Iceland

Connect your clients with remarkable experiences

 

Pursuit connects the iconic and unforgettable attraction and hospitality experiences of the Alaska Collection, Banff Jasper Collection, Glacier Park Collection, FlyOver Canada and FlyOver Iceland.

Our outstanding and remarkable experiences range from the backcountry of Alaska, a trip across an ancient glacier in the Canadian Rockies, a virtual exploration of Canada from Vancouver’s waterfront, or a hike from the doorstep of a historic lodge in Glacier National Park.

Join us—together we’ll provide your clients with a lifetime of unforgettable travel experiences.

 

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